Shipping policy

SHIPPING POLICY

Last Updated: July 30, 2026

This Shipping Policy applies to orders placed through nuvesleep.com ("Site"), operated by:

METABOFIT LC
5830 E 2nd St, Ste 7000
Casper, Wyoming 82609
United States

Nuve ("Nuve," "we," "us," or "our") is committed to processing and delivering orders as efficiently as reasonably possible.

By placing an order through our Site, you acknowledge and agree to this Shipping Policy.

1. ORDER PROCESSING

Orders are generally processed before being transferred to the applicable shipping carrier or fulfillment provider.

Processing times and estimated delivery times may vary depending on product availability, destination, order volume, fulfillment location, carrier capacity, holidays, weather, and other circumstances.

Any delivery timeframe displayed on our Site is an estimate unless we expressly state otherwise.

Processing time and shipping/transit time are separate periods.

Orders placed during weekends, holidays, promotional events, product launches, or periods of unusually high demand may require additional processing time.

2. SHIPPING DESTINATIONS

We currently ship to eligible addresses within the United States and may offer shipping to additional countries or territories where indicated during checkout.

Available shipping destinations may change at any time.

We reserve the right to decline or cancel orders to destinations we cannot reasonably service, subject to applicable law.

3. SHIPPING COSTS

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

From time to time, Nuve may offer free shipping, discounted shipping, or other shipping promotions.

Such promotions may be subject to additional conditions and may be modified or discontinued for future orders at any time.

4. ESTIMATED DELIVERY TIMES

Estimated shipping and delivery times may be displayed on the product page, during checkout, or in your order confirmation.

Delivery estimates are based on information reasonably available to us at the time of purchase and are not guaranteed delivery dates unless expressly identified as such.

Once an order has been transferred to a carrier, actual transit times may be affected by circumstances outside our reasonable control, including:

  • carrier delays;

  • severe weather;

  • natural disasters;

  • transportation disruptions;

  • high seasonal shipping volumes;

  • incorrect or incomplete delivery information;

  • access restrictions at the delivery location;

  • government actions;

  • customs procedures where applicable; or

  • other events outside our reasonable control.

Nothing in this section limits your rights under applicable U.S. consumer protection laws.

5. SHIPPING DELAYS

We will comply with applicable U.S. laws and regulations concerning shipment of online orders.

If we cannot ship your order within the timeframe represented at the time of purchase, we will provide any notice, cancellation option, or refund required by applicable law.

A carrier delay occurring after timely shipment by Nuve does not automatically entitle a customer to a refund where the order remains in transit, except where required by applicable law or our other published policies.

We encourage customers experiencing a delivery delay to contact us at contact@nuvesleep.com so we can investigate the shipment.

6. ORDER TRACKING

When tracking information is available, it may be provided by email, through the Site, or through the applicable carrier.

Tracking information may take some time to become active after a shipping label is created.

A shipping confirmation or tracking number does not necessarily mean that the carrier has already physically scanned or transported the package.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their packages.

7. SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

  • recipient name;

  • street address;

  • apartment, suite, or unit number;

  • city;

  • state;

  • ZIP code; and

  • other relevant delivery information

before completing your purchase.

Nuve is not responsible for delivery problems caused by incorrect, incomplete, outdated, or undeliverable information provided by the customer, except where required by applicable law.

If you notice an error in your shipping information, contact us immediately at contact@nuvesleep.com.

We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

8. ADDRESS CHANGES AFTER ORDERING

We will make reasonable efforts to accommodate address-change requests received before fulfillment.

However, once an order has been processed, fulfilled, or transferred to a carrier, we may be unable to modify the shipping address.

Requests sent to customer support do not guarantee that a shipment can be redirected.

If a customer requests that a carrier redirect a package after shipment, the customer may be responsible for any additional charges associated with the redirection where permitted by law.

9. PACKAGES MARKED AS DELIVERED

If carrier tracking indicates that an order has been delivered but you cannot locate it, please:

  1. check around the delivery location;

  2. check with other members of your household;

  3. check with neighbors, building management, reception, concierge, mailroom, or other persons who may have accepted the package;

  4. allow a reasonable period in case the carrier marked the package as delivered before completing physical delivery; and

  5. contact the applicable carrier where appropriate.

If you still cannot locate your package, contact us at contact@nuvesleep.com.

We may investigate the delivery with the carrier or fulfillment provider before approving a replacement or refund.

Evidence that may be considered during an investigation can include carrier tracking information, delivery scans, delivery photographs, GPS or geolocation information supplied by the carrier, proof of delivery, shipping address information, and carrier investigation results.

A claim that a package was not received does not automatically establish eligibility for a refund when reliable carrier evidence indicates successful delivery.

However, each claim will be evaluated reasonably and in accordance with applicable law.

10. LOST PACKAGES

If tracking information indicates that a package may have been lost in transit, please contact us at contact@nuvesleep.com.

We may require a reasonable investigation with the shipping carrier before determining whether the package is lost.

Where we determine that an order was lost in transit before successful delivery, we may, as appropriate and subject to applicable law:

  • send a replacement;

  • issue store credit where agreed with the customer; or

  • issue a refund.

The appropriate resolution may depend on the circumstances and applicable law.

11. STOLEN PACKAGES

If tracking information indicates successful delivery but the package is subsequently lost or stolen from the delivery location, please contact us as soon as possible.

We may assist with a carrier investigation where reasonably possible.

Depending on the circumstances, we may request additional information necessary to investigate the claim.

Nuve is not responsible for theft occurring after confirmed delivery to the correct address to the fullest extent permitted by applicable law.

Any replacement or refund provided in such circumstances may be discretionary unless otherwise required by law.

12. DAMAGED SHIPMENTS

If your order arrives materially damaged during shipping, contact us promptly at contact@nuvesleep.com.

To help us investigate and resolve the issue, we may reasonably request:

  • photographs of the shipping package;

  • photographs of the shipping label;

  • photographs or videos showing the damaged product;

  • your order number; and

  • a description of the damage.

Please retain the original packaging until your claim has been reviewed.

Failure to provide reasonably requested evidence may prevent us from verifying a shipping-damage claim.

Nothing in this section limits rights that cannot be waived under applicable law.

13. MISSING ITEMS

If your package arrives but an item is missing, contact us at contact@nuvesleep.com.

Please include your order number and identify the item you believe is missing.

We may review fulfillment records, package weight information, warehouse records, shipping documentation, and other available evidence to investigate the claim.

We reserve the right to deny claims where reliable evidence demonstrates that all ordered items were properly packed and shipped, subject to applicable law.

14. INCORRECT ITEMS

If you receive an item that is materially different from what you ordered, contact us at contact@nuvesleep.com.

We may request photographs of the item received, packaging, shipping label, SKU or product label, and other information reasonably necessary to verify the issue.

Verified fulfillment errors will be handled in accordance with applicable law and our Return & Refund Policy.

15. RETURNED TO SENDER

Packages may be returned to us or our fulfillment partner for reasons including:

  • incorrect addresses;

  • incomplete addresses;

  • unsuccessful delivery attempts;

  • refusal of delivery;

  • failure to collect a package;

  • inaccessible delivery locations; or

  • other carrier-related reasons.

If an order is returned because of incorrect or incomplete information supplied by the customer, refusal of delivery, or failure to collect the shipment, we may deduct actual, reasonable shipping or return-shipping costs from any refund where permitted by applicable law and disclosed as required.

Alternatively, we may offer to reship the order, in which case additional shipping charges may apply.

We will not impose charges that are prohibited by applicable law.

16. REFUSED DELIVERIES

Refusing delivery does not automatically cancel an order or guarantee a full refund.

If you wish to return an order, you should follow the procedures described in our Return & Refund Policy.

Where a customer intentionally refuses delivery without following our return procedure, reasonable shipping and return costs incurred by Nuve may be deducted from the refund where permitted by law.

17. DELIVERY INSTRUCTIONS

Any delivery instructions provided by a customer are requests and cannot be guaranteed.

Carriers operate independently and may determine where and how a package is delivered based on their own procedures and applicable rules.

Nuve cannot guarantee that carriers will follow special instructions such as leaving packages at a particular door, gate, reception area, or other location.

18. MULTIPLE SHIPMENTS

Orders containing multiple products may be shipped separately.

You may therefore receive multiple packages, tracking numbers, or deliveries for a single order.

Receiving only part of an order does not necessarily mean that items are missing.

Please review all tracking information before reporting a missing item.

19. PRE-ORDERS AND BACKORDERS

Certain products may occasionally be sold as pre-orders or backorders.

When applicable, estimated shipment timing will be disclosed at or before purchase.

Such estimates may change due to manufacturing, inventory, transportation, or fulfillment circumstances.

If a material delay occurs, we will provide any notice, cancellation option, or refund required by applicable law.

20. FRAUDULENT OR ABUSIVE SHIPPING CLAIMS

Nuve takes legitimate shipping problems seriously and will make reasonable efforts to resolve verified issues.

However, fraudulent or abusive claims may harm both our business and other customers.

We reserve the right, to the extent permitted by law, to investigate claims involving suspected:

  • false claims of non-delivery;

  • false claims of missing products;

  • false claims of shipping damage;

  • manipulation or alteration of photographs or documentation;

  • repeated claims inconsistent with carrier or fulfillment records;

  • intentional provision of incorrect shipping information;

  • misuse of refund, replacement, or chargeback procedures; or

  • other fraudulent activity.

We may consider reasonably available evidence from carriers, fulfillment partners, payment processors, fraud-prevention providers, and our internal records.

Where we reasonably determine that a claim is fraudulent or abusive, we may deny the claim, restrict future purchases, cancel future orders, or take other lawful measures.

Nothing in this section permits us to deny legitimate consumer rights or retaliate against customers who exercise rights protected by law.

21. CHARGEBACKS AND SHIPPING DISPUTES

If you experience a shipping issue, we encourage you to contact us first at contact@nuvesleep.com so we can investigate and attempt to resolve the issue.

If a payment dispute or chargeback is initiated, we may provide the payment processor, issuing bank, card network, or other relevant financial institution with information reasonably necessary to respond to the dispute.

This information may include:

  • order information;

  • tracking information;

  • proof of shipment;

  • proof of delivery;

  • delivery confirmation;

  • customer communications;

  • refund or replacement records;

  • applicable policies accepted at checkout; and

  • other relevant transaction information.

Any personal information shared in connection with a dispute will be handled in accordance with our Privacy Policy and applicable law.

Nothing in this section restricts a customer's lawful right to dispute an unauthorized or otherwise legally disputable transaction.

22. REPEATED CLAIMS OR ABUSE

We reserve the right to limit or refuse future orders from customers where we reasonably identify patterns of fraud, abuse, excessive bad-faith claims, or other conduct creating a material risk to Nuve.

Such decisions may take into account previous delivery claims, payment disputes, fraudulent activity, or other objectively relevant circumstances.

We will not restrict customers merely because they have exercised legitimate rights under applicable consumer protection law.

23. INTERNATIONAL ORDERS

Where international shipping is offered, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless expressly stated otherwise at checkout.

Customs procedures may delay delivery.

Nuve does not control customs authorities and cannot guarantee customs processing times.

Where required by applicable law, applicable fees and responsibilities will be disclosed before purchase.

24. RISK OF LOSS

Risk of loss will transfer in accordance with applicable law.

Nothing in this Shipping Policy is intended to improperly transfer risk to a consumer where applicable law places that risk on the seller.

25. FORCE MAJEURE

To the fullest extent permitted by law, Nuve will not be liable for delays caused by circumstances outside our reasonable control, including natural disasters, severe weather, carrier disruptions, labor disputes, transportation interruptions, governmental actions, war, civil unrest, widespread infrastructure failures, or supply-chain disruptions.

This provision does not eliminate cancellation, refund, or other rights required by applicable consumer protection law.

26. RELATIONSHIP TO OTHER POLICIES

This Shipping Policy should be read together with our:

  • Terms of Service;

  • Return & Refund Policy; and

  • Privacy Policy.

If there is a conflict between this Shipping Policy and rights provided by applicable law, applicable law will control.

27. CHANGES TO THIS POLICY

We may update this Shipping Policy from time to time.

The current version will be posted on nuvesleep.com with an updated "Last Updated" date.

Changes will apply to future orders as provided by applicable law and will not retroactively remove rights associated with an existing purchase.

28. CONTACT US

If you have questions about shipping or need assistance with an order, please contact:

Nuve / METABOFIT LC
5830 E 2nd St, Ste 7000
Casper, Wyoming 82609
United States

Email: contact@nuvesleep.com
Website: nuvesleep.com