RETURN & REFUND POLICY

Last Updated: July 30, 2026

Thank you for shopping with Nuve.

This Return & Refund Policy applies to purchases made through nuvesleep.com and is operated by:

METABOFIT LC
5830 E 2nd St, Ste 7000
Casper, Wyoming 82609
United States

Email: contact@nuvesleep.com

Throughout this Policy, "Nuve," "we," "us," and "our" refer to METABOFIT LC.

We want our customers to be satisfied with their purchases while maintaining a fair return process that protects both our customers and our business.

By purchasing from Nuve, you agree to the terms of this Return & Refund Policy.

1. 30-DAY RETURN WINDOW

Unless otherwise stated for a particular product or promotion, eligible products may be returned within 30 days from the date the order is delivered.

The delivery date shown by the applicable shipping carrier will generally be used to determine the beginning of the 30-day return period.

To be eligible, you must contact us at contact@nuvesleep.com within this 30-day period.

Requests submitted after the applicable return period may be denied, except where otherwise required by applicable law.

2. RETURN AUTHORIZATION REQUIRED

Before returning any product, you must contact us at:

contact@nuvesleep.com

Please include:

• your full name;

• order number;

• email address associated with the order;

• product you wish to return; and

• reason for the return.

We may provide return instructions and, where applicable, a return authorization.

Do not send products to our Wyoming business address unless we specifically instruct you to do so.

Our corporate mailing address may be different from the warehouse or fulfillment center authorized to receive returns.

Products sent to an unauthorized address may experience significant delays or may be unable to be processed.

3. RETURN ELIGIBILITY

To qualify for a return, the product must generally:

• have been purchased directly from nuvesleep.com;

• be within the applicable 30-day return period;

• be returned according to the instructions provided by Nuve;

• include the relevant product components and accessories originally supplied with the product; and

• not have been intentionally damaged, altered, misused, or subjected to unreasonable use.

We understand that certain products may need to be reasonably opened or tested to determine whether they are suitable.

Reasonable inspection or trial use does not automatically make a product ineligible for return unless otherwise clearly disclosed before purchase.

However, products showing excessive use, intentional damage, contamination, improper care, unauthorized modification, or other conditions materially beyond what is reasonably necessary to evaluate the product may be ineligible for a full refund to the extent permitted by applicable law.

4. SLEEP PRODUCTS AND HYGIENE

Because Nuve may sell pillows, sleep accessories, bedding products, and other products that come into prolonged contact with the body, hygiene is important.

Where a product is eligible for our 30-day return policy, reasonable use necessary to evaluate the product will not automatically disqualify the return.

However, we reserve the right, to the extent permitted by applicable law, to refuse a return or reduce a refund where a returned product presents evidence of:

• excessive or unreasonable use;

• significant stains;

• bodily fluids;

• strong odors;

• mold;

• infestation;

• intentional damage;

• burns;

• cuts or tears caused after delivery;

• improper washing or cleaning;

• damage caused by pets;

• missing components; or

• other material deterioration caused by the customer beyond ordinary trial use.

This provision is intended to prevent abuse of our return policy and does not affect rights relating to products that were defective, damaged, contaminated, or otherwise nonconforming when delivered.

5. RETURN SHIPPING COSTS

Unless the return results from a verified error by Nuve, the customer is responsible for return shipping costs.

This includes returns resulting from:

• change of mind;

• personal preference;

• ordering the wrong product;

• ordering the wrong size or variation;

• deciding the product is no longer wanted; or

• other reasons not caused by Nuve.

Original shipping charges, if any, are generally non-refundable except where required by law or where the return results from a verified error by Nuve.

If the product is verified as defective, materially damaged upon arrival, or incorrect due to an error by Nuve, we will provide an appropriate remedy and, where a return is required, will cover reasonable return shipping costs.

6. RETURN SHIPPING RESPONSIBILITY

When you are responsible for returning a product, we strongly recommend using a trackable shipping service.

You are responsible for following the return instructions we provide.

Unless otherwise required by law, Nuve is not responsible for customer-returned packages that are lost because they were:

• shipped to an unauthorized address;

• shipped without adequate tracking;

• improperly packaged;

• incorrectly addressed; or

• otherwise returned contrary to the instructions provided by Nuve.

Please retain your return tracking information until your refund has been completed.

7. INSPECTION OF RETURNS

Returned products may be inspected before a refund is approved.

Inspection may include verification of:

• the product returned;

• product condition;

• included accessories and components;

• serial numbers or other product identifiers where applicable;

• evidence of damage or misuse;

• fulfillment records;

• return tracking information; and

• other information reasonably necessary to process the return.

Receiving a returned package does not automatically mean that the return has been approved.

We will evaluate returns reasonably and in accordance with this Policy and applicable law.

8. REFUNDS

Once an eligible return has been received and approved, we will initiate the applicable refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

We may decline requests to send a refund to a different person, card, bank account, cryptocurrency wallet, payment account, or other payment method.

After we issue a refund, your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

These processing times are controlled by the applicable financial institution and are outside Nuve's direct control.

9. REFUND AMOUNT

For an approved standard return, the refund will generally cover the amount paid for the eligible returned product.

Unless required by law or the return is caused by a verified Nuve error:

• original shipping charges may not be refundable;

• return shipping costs are the customer's responsibility;

• expedited shipping upgrades are not refundable; and

• other non-refundable charges disclosed before purchase may be excluded.

Any deductions will be made only where permitted by applicable law.

10. DAMAGED OR DEFECTIVE PRODUCTS

If you believe your product arrived materially damaged or defective, contact us promptly at:

contact@nuvesleep.com

Please include:

• your order number;

• a description of the issue;

• photographs clearly showing the product;

• photographs of the packaging where relevant;

• photographs of the shipping label where relevant; and

• video evidence where reasonably helpful to demonstrate the issue.

We may request additional information reasonably necessary to verify the claim.

If we verify that a product was defective or materially damaged when delivered, we may provide, as appropriate:

• a replacement;

• a refund;

• replacement parts;

• another remedy agreed with the customer; or

• another remedy required by applicable law.

Nuve will cover reasonable return shipping costs where we require the return of a product that we verify was defective, materially damaged upon arrival, or incorrectly fulfilled.

11. INCORRECT PRODUCTS

If you receive a product different from the product you ordered, please contact us promptly.

Do not dispose of, modify, extensively use, or return the incorrect product before receiving instructions from us.

We may request photographs or other reasonable evidence to verify the fulfillment error.

Once verified, Nuve will provide an appropriate remedy and cover reasonable return shipping costs if we require the incorrect product to be returned.

12. CHANGE OF MIND

Eligible change-of-mind returns are accepted within the 30-day return period, subject to this Policy.

Customers are responsible for return shipping costs for change-of-mind returns.

A product that has been intentionally damaged, materially altered, contaminated, or excessively used may not qualify for a full refund.

13. PRODUCT EXPECTATIONS AND PERSONAL PREFERENCE

Individual comfort and sleep preferences vary from person to person.

A customer's personal preference regarding firmness, softness, shape, sleeping position, comfort, feel, or similar subjective characteristics does not automatically mean that a product is defective.

However, an otherwise eligible product may still be returned within the applicable 30-day return period in accordance with this Policy.

14. NON-RETURNABLE ITEMS

Certain products may be excluded from returns where permitted by law.

Examples may include:

• gift cards;

• products clearly marked "Final Sale";

• customized or personalized products;

• products provided free of charge as promotional gifts, except where otherwise stated;

• products that cannot safely or reasonably be returned due to their condition; and

• other items expressly identified as non-returnable before purchase.

Any product-specific return restriction will be clearly disclosed where required by applicable law.

Products that are defective or nonconforming may remain subject to rights and remedies provided by applicable law regardless of a general return restriction.

15. BUNDLES AND MULTI-PRODUCT OFFERS

If you purchase products as part of a bundle, package, "Buy One Get One," multi-buy promotion, or similar offer, the refund value of individual returned items may be calculated based on the actual promotional price allocated to those items.

If a discount was conditional on purchasing multiple products, returning only part of the order may cause the remaining items to no longer qualify for the original discount.

Where permitted by law and disclosed as applicable, the refund may therefore be adjusted to reflect the price that would have applied to the products retained by the customer.

We will not provide a refund exceeding the amount actually paid for the applicable products.

16. FREE GIFTS

If a purchase includes a free promotional gift, we may require the gift to be returned when the qualifying purchase is returned.

If the customer keeps the promotional gift, we may deduct its disclosed or reasonable promotional value from the refund where this condition was disclosed as part of the promotion and permitted by applicable law.

17. DISCOUNTS AND PROMOTIONAL ORDERS

Products purchased using a discount code or promotional offer are generally refunded based on the actual amount paid, not the original undiscounted retail price.

Discounts have no cash value and will not be refunded separately.

18. EXCHANGES

We may offer exchanges at our discretion.

Where direct exchanges are unavailable, you may be required to return the original product in accordance with this Policy and place a new order.

Contact contact@nuvesleep.com before returning a product for an exchange.

19. ORDER CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible at:

contact@nuvesleep.com

We will make reasonable efforts to accommodate cancellation requests received before fulfillment.

However, we cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.

If the order has already shipped, you may need to wait until delivery and request a return in accordance with this Policy.

20. REFUSED OR UNCLAIMED PACKAGES

Refusing delivery or failing to collect a package does not automatically qualify the order for a full refund.

If an order is returned to us because:

• delivery was refused;

• the customer failed to collect it;

• an incorrect address was provided;

• an incomplete address was provided; or

• delivery could not be completed for reasons attributable to the customer,

we may deduct actual and reasonable shipping or return costs from the refund where permitted by applicable law.

Please contact us before refusing a shipment whenever possible.

21. RETURNS SENT WITHOUT AUTHORIZATION

Products returned without first contacting Nuve may experience processing delays.

If a product is sent to an unauthorized address or cannot reasonably be associated with an order, we may be unable to process the return.

Customers remain responsible for following the return instructions provided by our support team.

22. EMPTY, ALTERED, OR SUBSTITUTE RETURNS

We reserve the right to deny refunds where our investigation reasonably determines that a customer returned:

• an empty package;

• a different product;

• a counterfeit or substitute product;

• a materially altered product;

• only part of the product;

• a product not originally purchased from Nuve; or

• a package intended to create the appearance of a legitimate return without returning the purchased product.

Where appropriate, we may review package weights, fulfillment records, shipping records, photographs, product identifiers, carrier information, and other reasonably available evidence.

Fraudulent return activity may result in restrictions on future purchases and other lawful actions.

23. FALSE DAMAGE OR DEFECT CLAIMS

We reserve the right to investigate claims involving suspected fabricated, manipulated, or intentionally created damage.

Providing photographs of a damaged product does not automatically establish that the product arrived damaged.

We may consider fulfillment records, shipping information, packaging condition, customer communications, timing of the claim, photographs, videos, product characteristics, and other relevant information.

Claims will be evaluated reasonably and will not be denied solely because a customer exercises a legitimate consumer right.

24. REPEATED OR ABUSIVE RETURNS

We reserve the right, to the extent permitted by law, to limit future purchases or returns where we reasonably identify patterns of fraud or material abuse of our return policy.

Examples may include repeated false claims, returning different products from those purchased, intentional product damage, or other objectively fraudulent conduct.

Legitimate returns made in accordance with this Policy will not, by themselves, be treated as abuse.

25. CHARGEBACKS AND PAYMENT DISPUTES

If you have an issue with an order, we encourage you to contact us at contact@nuvesleep.com before initiating a payment dispute so we have an opportunity to resolve the matter.

If you initiate a chargeback or payment dispute, we may provide relevant evidence to the payment processor, card issuer, bank, or payment network.

Such evidence may include:

• order records;

• checkout information;

• shipping and tracking records;

• proof of delivery;

• return tracking;

• refund records;

• photographs;

• customer communications;

• applicable policies;

• evidence of acceptance of applicable terms; and

• other information reasonably relevant to the dispute.

Nothing in this Policy prevents a customer from exercising lawful chargeback or payment-dispute rights.

26. NO DOUBLE RECOVERY

To the extent permitted by applicable law, a customer is not entitled to receive multiple reimbursements for the same transaction.

For example, if you have already received a full refund from Nuve, you are not entitled to an additional refund for the same purchase through a payment dispute.

Similarly, if your financial institution has already permanently credited you for the full amount of a transaction through a chargeback, Nuve will not separately issue a second refund for that same amount.

This provision does not restrict legitimate rights available under applicable law.

27. REFUNDS FOR LOST RETURNS

When the customer is responsible for return shipping, the customer is responsible for demonstrating that the return was shipped according to our instructions.

If a return shipment is lost before reaching the authorized return destination, we may require proof of shipment and tracking information before determining whether a refund can be issued.

This does not apply where Nuve provided and controlled the applicable return shipping service and applicable law places responsibility on us.

28. REFUND PROCESSING TIME

Once an eligible return has been received, inspected, and approved, we aim to process the refund within a reasonable period.

After the refund is submitted by Nuve, the time required for funds to appear in your account depends on your payment provider or financial institution.

Nuve does not control bank or card-network processing times.

29. CONSUMER RIGHTS

Nothing in this Return & Refund Policy is intended to waive, restrict, or eliminate rights that cannot legally be waived under applicable federal or state consumer protection laws.

If applicable law provides you with rights greater than those described in this Policy, those legal rights will apply.

30. RELATIONSHIP TO OTHER POLICIES

This Return & Refund Policy should be read together with our:

• Terms of Service;

• Shipping Policy; and

• Privacy Policy.

In the event of a conflict between this Policy and applicable law, applicable law will control.

31. POLICY CHANGES

We may update this Return & Refund Policy from time to time.

Any updated version will be published on nuvesleep.com with a revised "Last Updated" date.

Unless otherwise permitted by applicable law, changes will apply prospectively and will not retroactively remove return rights applicable to an order already placed.

32. CONTACT INFORMATION

For return, refund, exchange, damaged product, or order-related questions, contact:

Nuve / METABOFIT LC
5830 E 2nd St, Ste 7000
Casper, Wyoming 82609
United States

Email: contact@nuvesleep.com
Website: nuvesleep.com